Privacy Policy

This policy explains how Cool River Travel and Tourism LLC ("Cool River Travels", "we", "us") handles personal information collected through coolrivertravels.com. Our head office is at 2nd Floor, Block 10 Business Center, The Atrium Building, Al Mankhool, Dubai, United Arab Emirates. You can contact us about privacy at info@coolrivertravels.com.

Information we collect

• Enquiry details you send us: your name, email address, phone number and country code, the experience or service you are interested in, travel date, number of adults and children, and your message.
• Consent record: the date and time you agreed to be contacted about your enquiry.
• Technical information: the page you sent the enquiry from and a one-way hashed version of your IP address, used only to prevent spam and abuse. We do not store your IP address itself.

We do not ask for passport, payment or other sensitive details through the website. If documents are needed for a visa or booking, our team will explain how to send them securely.

How we use your information

• To reply to your enquiry and send you the information you asked for.
• To arrange the tours, tickets, visas, transfers, hotels or flights you choose to book with us.
• To send you a confirmation that we received your enquiry.
• To protect the website from spam and misuse.

We do not sell your information and we do not use it for marketing unless you separately ask us to.

Who we share it with

Your information is handled by our staff in the UAE and India. We share only what is necessary with service providers who help us run the website and email (hosting and email delivery), and, when you book, with the suppliers who provide your experience, visa, transfer or hotel.

Cookies

The public website does not use advertising cookies. A strictly necessary cookie is used only when our staff sign in to manage the website. If we add analytics in future, this policy will be updated and you will be asked for consent where required.

How long we keep it

We keep enquiry information for as long as we need it to respond to you, manage any resulting booking and meet our legal and accounting obligations, after which it is deleted.

Your rights

Depending on where you live, including under the UAE Personal Data Protection Law and India's Digital Personal Data Protection Act, you may ask us to access, correct or delete your personal information, or withdraw your consent. Email info@coolrivertravels.com and we will respond within a reasonable time.

Changes to this policy

We may update this policy when our website or services change. The date of the latest version is shown on this page.